Terms & Conditions
Please read these terms carefully before using our services
Table of Contents
Introduction
Welcome to NextCellar. These Terms and Conditions ("Terms") govern your access to and use of our website, www.nextcellar.co.za (the "Site"), and any purchases made from NextCellar ("we", "us", "our").
By using our website or placing an order, you agree to be bound by these Terms. If you do not agree with any of these Terms, please do not use this website.
Eligibility
You must be 18 years or older to make purchases from our platform or have parental/guardian consent. By using this site, you confirm that you meet this requirement.
Age verification may be required for certain high-value purchases or account verification purposes.
Products
NextCellar sells new and certified pre-owned electronics, including:
- Mobile phones and smartphones
- Tablets and e-readers
- Electronic accessories
- Smartwatches and wearables
- Other electronic gadgets
All products are subject to availability. We reserve the right to discontinue any product or change pricing, descriptions, or specifications without prior notice.
Orders and Payments
- All orders are subject to confirmation and availability
- Prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable
- We accept various payment methods including EFT, debit/credit cards, and payment gateways integrated into our website
- Orders will only be processed once full payment is received and verified
Payment verification may take 1-3 business days depending on your payment method. Orders will not be dispatched until payment is confirmed.
Delivery
We deliver to the following regions:
- Delivery fees and timeframes may vary depending on the destination and type of item ordered
- You will receive tracking details once your item is dispatched
- Delivery delays may occur due to factors beyond our control, but we will communicate timeously
Warranty & Repairs
New Products
6-12 month manufacturer's warranty (as applicable)
Certified Pre-Owned
3-month limited warranty unless otherwise stated
Warranty Coverage:
Devices must be returned for inspection before any warranty claim is approved. Our technical team will assess all warranty claims within 5-7 business days.
Returns & Exchanges
Return Policy:
- Returns are only accepted within 7 days of receipt
- Item must be unused, in original packaging, and in resellable condition
- Devices must be returned with all original accessories and documentation
- A handling/restocking fee may apply for returns not due to a fault on our part
We do not offer refunds for change of mind; however, exchanges or store credit may be provided at our discretion.
Limitation of Liability
We do not accept liability for loss or damage (direct, indirect, incidental, or consequential) arising from the use of our products, except where expressly provided by law.
NextCellar is not responsible for data loss — customers are advised to back up devices before returning them for any reason.
Intellectual Property
All content on this website, including logos, product descriptions, branding, images, and text, is the property of NextCellar and may not be reproduced or distributed without written consent.
Fraud & Security
We reserve the right to cancel or reject any order that appears suspicious or fraudulent. We also report all fraudulent activities to the appropriate authorities.
All customer data is securely stored and used in accordance with our Privacy Policy.
We employ advanced security measures to protect your personal and financial information during transactions.
Privacy
Your personal information is collected for the purpose of processing your order and improving your experience. We do not sell or share your information with third parties unless required for delivery or legal purposes.
Please read our full Privacy Policy on our website for comprehensive details.
We are committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with South African data protection laws.
Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising shall be subject to the exclusive jurisdiction of South African courts.
All legal matters will be resolved according to South African consumer protection laws and regulations.
Amendments
NextCellar reserves the right to amend these Terms at any time. Updated terms will be posted on our website and will take immediate effect.
We recommend checking this page periodically for updates. Continued use of our services after changes constitutes acceptance of the revised terms.